Continuous Current Evolution

Your Warranty Against Software Obsolescence

The most cost-effective way to maintain and upgrade your SUBNET software, with major version upgrades, security notifications, license transferability, and dedicated engineering hours.

Learn About CCE

What CCE Includes

All Software Updates Included

Major version upgrades, minor releases, hot fixes, and operating system updates at no additional charge. Available with both CCE tiers.

Priority Help Desk Support

CCE members receive priority access to SUBNET's help desk for faster issue resolution, beyond the standard severe-bug-only support.

Patch Management Bulletins

Access to SUBNET Patch Management Bulletins so you stay informed about security patches for your substation devices. Full CCE adds email notification service.

Hardware and OS Update Support

Updates to existing hardware and operating systems are covered. Keep your SUBNET software running on current infrastructure without additional cost.

License Portability

Full CCE members can transfer software licenses to new operating systems and new hardware as your infrastructure evolves, without additional licensing fees.

Engineering Services and Training Incentives

Full CCE includes an extended engineering services term and incentives for training tours and technical services engagements.

Choose Your Support Level

Standard Support

Help desk for severe bug fixes

CCE Introductory

Everything in Standard
Major version upgrades included
All minor release and hot fix updates
OS and hardware update support
Patch management bulletin access

CCE Full Program

Recommended

Everything in Introductory
License portability to new OS and hardware
Patch management email notifications
Extended engineering services
Training and technical services incentives

Full Feature Comparison

Feature	Standard Support	CCE Introductory	CCE Full ProgramRecommended
Help Desk for Severe Bug Fixes
Priority Help Desk Support
Major Version Upgrade at no additional charge
Minor Release Updates for Current Major Release Version
Minor Release Updates for Supported Prior Major Release Versions
Software Hot Fix Updates
Operating System Updates
Updates to Existing Hardware
Software Service Bulletins
SUBNET Patch Management Bulletin Access
Patch Management Email Notification Service and Updates
Extended System Engineering Services Expiration Term
Software License Portability to New Operating Systems
Software License Portability to New Hardware
Training Tour Incentives
System Engineering/Technical Services Incentives

Help Desk for Severe Bug Fixes

Standard ✓Intro ✓Full ✓

Priority Help Desk Support

Standard ✗Intro ✓Full ✓

Major Version Upgrade at no additional charge

Standard ✗Intro ✓Full ✓

Minor Release Updates for Current Major Release Version

Standard ✗Intro ✓Full ✓

Minor Release Updates for Supported Prior Major Release Versions

Standard ✗Intro ✓Full ✓

Software Hot Fix Updates

Standard ✗Intro ✓Full ✓

Operating System Updates

Standard ✗Intro ✓Full ✓

Updates to Existing Hardware

Standard ✗Intro ✓Full ✓

Software Service Bulletins

Standard ✗Intro ✓Full ✓

SUBNET Patch Management Bulletin Access

Standard ✗Intro ✓Full ✓

Patch Management Email Notification Service and Updates

Standard ✗Intro ✗Full ✓

Extended System Engineering Services Expiration Term

Standard ✗Intro ✗Full ✓

Software License Portability to New Operating Systems

Standard ✗Intro ✗Full ✓

Software License Portability to New Hardware

Standard ✗Intro ✗Full ✓

Training Tour Incentives

Standard ✗Intro ✗Full ✓

System Engineering/Technical Services Incentives

Standard ✗Intro ✗Full ✓

Protect Your Software Investment

Contact us to learn how the Continuous Current Evolution program can keep your SUBNET software current, secure, and fully supported.